Account Deletion - Kromia Game

Delete Your KROMIA Account

We understand that you may want to delete your KROMIA account and all associated data. This page explains how to request account deletion and what data will be removed.

✓ User Rights

You have the right to request deletion of your personal data at any time. We respect your privacy and will process your request promptly.

How to Request Account Deletion

Send an Email

Email us at support.kailingstudio@gmail.com

Use the Subject Line

"Delete KROMIA Account"

Include Required Information

Provide your Google Sign-In email and display name (optional)

Await Confirmation

You'll receive a confirmation email within 30 business days

What Data Will Be Deleted

Upon account deletion, the following information will be permanently removed:

Your complete user profile
XP points and level progress
Streak data and daily login records
Inventory items and unlocked titles
Friends list and social connections
Challenge history and match records
Game settings and preferences
Leaderboard entries

⚠️ Cannot Be Undone

This deletion is permanent and irreversible. Make sure you want to proceed before submitting your request.

Temporary Data Retention

Some records may be retained temporarily for the following purposes:

Legal Compliance: Required by law to maintain certain records
Fraud Prevention: To prevent abuse and protect other users
Backup Systems: Automated backups may retain data briefly
Security Logs: System logs for security monitoring

⏱️ Retention Period

Temporary records will be deleted within 30 days of your deletion request being processed.

Processing Timeline

📧

Day 0: Request Received We receive and verify your deletion request

🔍

Day 1-3: Verification We verify your identity and account details

🗑️

Day 3-5: Deletion Process Your data is removed from active systems

✅

Within 30 days: Confirmation You will receive a confirmation email after processing is complete

🔒

Day 7-30: Backup Cleanup Data removed from backup systems

⏰ Standard Processing Time

Requests are typically processed within 30 business days. You will receive a confirmation email once the deletion is complete.

Consider These Alternatives

Before deleting your account, you might want to consider:

Temporary Break: Simply uninstall the app instead of deleting data
Data Export: Contact us to export your game statistics first
Privacy Settings: Adjust your privacy settings within the app
Contact Support: Discuss any concerns with our team first

Need Help?

If you have questions about account deletion or need assistance, please contact us:

📧 Email Support

support.kailingstudio@gmail.com

Response Time: Within 24 hours

📱 App Support

You can also reach us through the in-app support feature in KROMIA settings.

Account Deletion Request

Important: This Action is Permanent